CFI IS HIRING

In partnership with the PAVAILLER and BERTRAND PUMA brands—all three members of the ALI Group (a leader in bakery equipment)—CFI designs, develops, manufactures, and distributes equipment and solutions for bakeries and pastry shops, from dough preparation to bread baking and preservation.

As part of our growth, we are looking to add the following talent to our After-Sales team:

AFTER-SALES HOTLINE TECHNICIAN (M/F)

Your primary mission will be to provide technical assistance to customers for troubleshooting.

Your responsibilities will notably include:

• Providing technical assistance to customers by phone and email for troubleshooting;
• Developing and guiding the technical aspects of quotes;
• Intervening in critical troubleshooting cases and providing expert analysis of the problem;
• Reporting on interventions, writing expert reports, and creating parts lists;
• Participating in the creation of spare parts lists for each piece of equipment;
• Reporting quality issues (services and products) and proposing equipment evolutions/improvements based on field feedback;

This description covers the main responsibilities and is not exhaustive.

 

With a 2-year technical degree (BAC+2) specializing in refrigeration or industrial cooling, or equivalent, you are eager to learn.

Good proficiency in office tools, particularly Excel and Word, is required, and knowledge of SAP software is a plus.

Organized, rigorous, and reactive, you know how to manage priorities and respond effectively to customer issues. You have a team spirit, are attentive to expectations, and demonstrate a strong ability to adapt to various partners. Finally, your interpersonal skills and proactive approach will allow you to succeed in this challenge.

Proficiency in English is a plus.

You wish to work in a company with a human touch.

 

The position is based in Lavaveix-les-Mines (Creuse 23).

35 hours over 4.5 days. 13th-month salary.

 

Please send your application by email to: drhsebp@pavailler.com